Privacy

Our relationship with clients and prospective clients is that of a trusted advisor. Like your lawyer, your insurance advisor requires some of your most important personal information, for example, your finances and health. Providing this information is optional, although without it your advisor would be unable to provide you with advice on insurance products.

We hold our relationship and trust with you as a privilege which means we make protecting your data an absolute priority.

You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information, or to have it corrected, please contact us at hello@insureability.co.nz

How we collect personal information

We collect your personal information when we interview you and fill in forms or review your policies with you. We will always inform you when we are filling in a form or conducting a review with you whether this information is going to be a) kept in our secure files and/or b) passed on to a stated insurance company in order for them to quote and provide you with your insurance products.

As a condition of the license we hold from the Financial Markets Authority we also have a duty to collect and store copies of any advice we give you and any queries you make regarding our advice. This enables us, as with other financial advisors, to be monitored or investigated for compliance. In effect this equates to us collecting and storing copies of all written and emailed communications with you.

At specific times you may sign an authorisation form for us to collect your personal information or records from a medical provider for such purposes as finalising your acceptance into an insurance policy or completing a claim. These records would also be stored in your client file in our secure system.

How we store personal information

Your client file is stored on a password protected cloud server.

This is accessible only by your advisor and our administration staff. We have an annual data security review.

As required by the FMA under our license provisions we will keep records for a period of at least 7 years from the later of:

i. the date the record is made; and

ii. the date the financial advice to which the record relates is given; and

iii. the date any later record is made that refers to or relies upon information in the record; and

iv. the date of the conclusion of the life of the financial advice product that the financial advice relates to.

How we use and share personal information

We do not share your information except with the insurance companies selected to provide you with insurance products and quotations. A summary of those uses is provided below;

• In order to get first indicative quotes on your insurance we do use online quotation software which will include your birth date, gender, smoking status, line of work and insurance ($ amount) requirements. This information is not connected to your name. This software is provided by a third party provider and used across the industry and we believe is both well protected and also untraceable back to the unique prospect.

• When we apply for an insurance product with you, we fill in an online form together with you. This form is provided by whichever insurance company has been selected with you. The information from this form goes directly to the insurance company and is also stored in your client file in our secure system. Each of the insurance companies we deal with has a robust data security system and Privacy Policy of their own which we can direct you to view.

• When we conduct reviews with you, we use that information to analyse and provide you with new advice. This information is added to your client file and is not shared unless you select to make a change to your insurances in which case new forms would be completed together with the appropriate insurance provider.

• When you apply for a claim or a change in your policy we again work alongside you to fill in forms that will provide your information to the appropriate insurance provider. This information is added to your client file and stored in our secure system.

• We do not provide any personal information to any third party, including promotional or marketing providers.

Website

We use cookies on our website purely for analysis of website usage.

Forms on our website are used only for taking enquiries. Enquiries will be kept as part of our client or prospective client files and kept secure in our system for compliance monitoring. The details from these forms are not shared with any third parties or used for any marketing purposes.

Privacy Breaches

If at any stage we have a privacy breach we will follow all of the requirements of the Privacy Act including notifying the Office of the Privacy Commissioner and regarding communications with affected people. Notification will happen as soon as possible following the breach.

Privacy Officer – Brady Arblaster, Advisor